We ask you for information so that you can receive proper care and treatment and keep this information, together with details of your care, because it may be needed if we see you again. This information is accessible to members of our healthcare team - clinicians and administrative staff - together with attached healthcare professionals such as midwives, health visitors etc.
Please ensure your details are correct and any changes are given to the practice as soon as you are aware of them.
Periodically the Medway Clinical Commissioning Group (CCG) is required to carry out random checks on patients’ medical records to verify that correct payments have been made for services provided by your doctor. The staff carrying out these checks are senior managers with long experience in the National Health Service and are bound by the NHS code of confidentiality. Patient consent is always obtained prior to the practice consenting to a patient’s record being accessed.
Patients are able to access their medical records. All requests must be made in writing to the practice manager and the practice will make a reasonable charge for this service.
There is wheelchair access and a disabled toilet. Babies and young children are catered for with a pram park near the front entrance and a play area in the waiting room. The practice also has a loop amplifier system at reception to aid those patients who are hard of hearing and wear a hearing aid.